bouteillebleu: (Eye (rainbow))
My parcel turned up!

It had the other engineer's delivery address stuck on top of my original one.

He reckons that when he booked his parcel for redelivery, it picked up mine as well, which is why my parcel didn't get redelivered yesterday.

Glad stuff has arrived, but I have no idea how DPD managed to shamble this. :)
bouteillebleu: (Eye (rainbow))
The story so far. Not as bad as the Ikea or Virgin shenanigans I've heard from Aquarion or Dave, but bizarre in its own way.

1. Ordered a few things from ASOS last week. Delivery company was DPD, who give you a time window for when they'll deliver and can reschedule it for you.

2. Scheduled delivery for Saturday at work address, because I've had things delivered on Saturday before so I assume there's usually someone on front desk or post duty to sign for it. Saturday came, I got an email saying nobody collected it so I should sort out redelivery.

3. Went to the DPD site to reschedule, with the card number they'd given me in email. Discovered that the package had apparently been signed for - in February.

4. Phoned DPD, where the guy I talked to said that the card number had been recycled and (through bad luck, I guess) had previously been used for a delivery to the same postcode (i.e. my office). He booked the redelivery for Monday, and mentioned there were some other parcels heading to the same address.

5. Monday came with a text message telling me the parcels would be delivered around noon, and Monday went with nothing from DPD about them having delivered the parcels, and nothing from our facilities department about me having a parcel.

6. Tuesday came with a text message telling me the parcels would be delivered around noon, with a slightly different hour-long window but the same parcel number as yesterday.

7. Then someone at work emailed me because he'd got a reminder email from DPD about a delivery to the office in my name.

We've exchanged a few emails, and he's waiting for a delivery that wasn't collected on Saturday as well (although from a different online shop - to be extra confusing, he has also this morning ordered from the one I ordered from last week).

I think what DPD might be doing here is indexing orders by delivery address minus name, which strikes me as the stupidest damn thing if you stop and think about the existence of offices. Maybe adding a date, which still doesn't solve anything.

If the parcels don't turn up this lunchtime, I'll phone DPD and see if I can find out what on earth happened.
bouteillebleu: (Tech)
Heads up for anyone on Vodafone pay-as-you-go with an iPhone, or who's thinking of going for this. This may be a similar issue for anyone with a smartphone (at least, the first point).

a) Vodafone's PAYG mobile internet settings are not the same as their pay-monthly ones (as noted in this post on the Vodafone forums, the APN is pp.vodafone.co.uk, not wap.vodafone.co.uk as for pay-monthly).

b) If you buy an iPhone from an Apple store it will be set up to use the pay-monthly settings because seriously, who buys an iPhone and then spends less than £5 a month on calls and texts (having run the numbers on the call logs from their old phone), of course you'll have a contract. If your new phone doesn't work despite a Vodafone rep telling you it's been set up to have internet access, this may be the problem.

c) I installed the iOS update over wireless at the weekend, and somehow the mobile internet settings got set back to the monthly ones; if you've suddenly lost internet despite your phone telling you it can find a 3G connection, this could be the issue.

Quick reference:
* for pay-monthly the web and MMS APN is wap.vodafone.co.uk and the user/pass is wap/wap
* for PAYG the web and MMS APN is pp.vodafone.co.uk and the user/pass is web/web

The rest of the web/MMS settings are the same.

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