Dec. 4th, 2012

bouteillebleu: (Eye (rainbow))
The story so far. Not as bad as the Ikea or Virgin shenanigans I've heard from Aquarion or Dave, but bizarre in its own way.

1. Ordered a few things from ASOS last week. Delivery company was DPD, who give you a time window for when they'll deliver and can reschedule it for you.

2. Scheduled delivery for Saturday at work address, because I've had things delivered on Saturday before so I assume there's usually someone on front desk or post duty to sign for it. Saturday came, I got an email saying nobody collected it so I should sort out redelivery.

3. Went to the DPD site to reschedule, with the card number they'd given me in email. Discovered that the package had apparently been signed for - in February.

4. Phoned DPD, where the guy I talked to said that the card number had been recycled and (through bad luck, I guess) had previously been used for a delivery to the same postcode (i.e. my office). He booked the redelivery for Monday, and mentioned there were some other parcels heading to the same address.

5. Monday came with a text message telling me the parcels would be delivered around noon, and Monday went with nothing from DPD about them having delivered the parcels, and nothing from our facilities department about me having a parcel.

6. Tuesday came with a text message telling me the parcels would be delivered around noon, with a slightly different hour-long window but the same parcel number as yesterday.

7. Then someone at work emailed me because he'd got a reminder email from DPD about a delivery to the office in my name.

We've exchanged a few emails, and he's waiting for a delivery that wasn't collected on Saturday as well (although from a different online shop - to be extra confusing, he has also this morning ordered from the one I ordered from last week).

I think what DPD might be doing here is indexing orders by delivery address minus name, which strikes me as the stupidest damn thing if you stop and think about the existence of offices. Maybe adding a date, which still doesn't solve anything.

If the parcels don't turn up this lunchtime, I'll phone DPD and see if I can find out what on earth happened.
bouteillebleu: (Eye (rainbow))
My parcel turned up!

It had the other engineer's delivery address stuck on top of my original one.

He reckons that when he booked his parcel for redelivery, it picked up mine as well, which is why my parcel didn't get redelivered yesterday.

Glad stuff has arrived, but I have no idea how DPD managed to shamble this. :)

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